Monday, December 17, 2007

Bookstore is now open!

In the past decade, I've compiled a short list of books that I think are invaluable to anyone seeking to start a business in the animal world. These books cover a wide range of topics, and each covers a specific area of importance. None of them are heavy on jargon or buzzwords, but instead use plain language to get across their important points.

Which is the best? I'm not sure I could pick just one. "Rich Dad, Poor Dad" changed my life, so it has a special place in my heart. But "Not Just a Living" helps bridge the divide between working for someone else and creating your own business. "The Art of the Start" will give you the kick-in-the-pants to start that business within the first 20 pages. "How to Close Every Sale" was the book that actually made me feel good about sales. "Selling the Invisible" addresses the special issues related to selling services. "The E-myth" series tell you how to make a business sustainable. "What Clients Love" helps give your business the sizzle it needs in a rapidly maturing and competitive marketplace.

I've chosen all of them because they are timeless, easy-to-read, and affordable. Start with one (or two) and build your own library. You'll be glad you did.

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Tuesday, December 11, 2007

Someone to watch over me


The first business I ever owned was a dog biscuit bakery and espresso truck. Along with all the pots, pans, ovens and coffee cups that came with the business we bought in 1999 were a couple of boxes of bizarre stuff. A fish bowl, a box of tennis balls, 30 rubber stamps, etc. One of items that started a buzz was the network video camera, still in the box. "Oh yeah" said the original owner. "We were going to rig it up on the truck so people could see the weather at the park, how busy it was, etc, but we couldn't figure out how to get an internet connection to it."

Well that was then. Now, only 8 years later, WiFi is old-school and internet video is all the rage.

In the October 2007 Wired magazine, Lisa Katayama writes about her experience with network cameras at the local dog spa/hotel.

The overnight suites have "Wag Cams" which allow pet owners view their pets via the Internet. But Katayama learns that too much access can be a good thing.

"But back home, instead of checking the webcam only sporadically, I find myself glued to the computer screen," writes Katayama. "I cancel dinner with my cousin because I want to make sure Ruby's masseur comes at 6:15 sharp to deliver the belly rub. (He does.) And for the next six hours, I wander no more than a few feet from my MacBook Pro. The live video stream has me transfixed. Around 8 pm, a pretty brunette appears in Ruby's room. About 15 minutes later, after their rooftop stroll, she shuts the door and promises: "I'll be back to see you, OK?"

In the middle of the night, Katayama retrieves her little Ruby after checking in to find that neither of them were getting a good night's sleep. Ruby was standing on her hindlegs howling at the camera at 2:30 AM and Katayama was sleeping at her desk in order to watch the cam.

Excessive or not, technology is becoming more and more a part of our lives. And technology is also becoming an important part of our business models. So how might network cameras be incorporated into an animal-related business?

Horse trainers might set up a camera at a show ring, so that friends' and families of clients can watch the riders. And the video can be captured for later analysis of the rider's technique. Same is true at dog shows, too.

Stables/kennels might offer cameras in stalls and cages of their client's animals, charging an extra fee for the service.

Breeders may install cameras in the pens of animals in late stages of pregnancy, so that clients miles away can watch their puppy/foal/kitten being born. This will also save the breeder from having to respond to the constant emails/phone calls/visits about how their little critter is doing.

As businesses become more and more sophisticated, the use of network cameras can help owners create value and differentiate themselves from the competition. And when they are away on vacation, they too, can sit at their laptop and obsess about their animal family back home, just like Lisa Katayama.

(Illustration: Jessica Hische)

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Wednesday, December 5, 2007

New site feature!

Introducing Snap Shots from Snap.com


I just installed a nice little tool on this site called Snap Shots that enhances links with visual previews of the destination site, interactive excerpts of Wikipedia articles, MySpace profiles, IMDb profiles and Amazon products, display inline videos, RSS, MP3s, photos, stock charts and more.

Sometimes Snap Shots bring you the information you need, without your having to leave the site, while other times it lets you "look ahead," before deciding if you want to follow a link or not.


Should you decide this is not for you, just click the Options icon in the upper right corner of the Snap Shot and opt-out.

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Tuesday, December 4, 2007

He said, She said

"There is no such thing as a failure, only feedback"


-- Brian Tracy


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